Warranty

Our scooters come with a 3 months parts replacement warranty. This covers any parts that malfunction or are faulty. We do not cover labour costs - except when there are initial roadworthy repairs (see below).

If there are mechanical issues, we support our customers by detailed email instructions by our mechanics until the issue is resolved.

To qualify for warrany parts replacement your scooter needs to be serviced at 1000 and 2000 kms by a qualified mechanic. Our warranty applies for the first 5000 kms or 3 months.

To claim warranty on parts, we require photographs of the part/s, and photographs of the removal of the part/s. This proof essential. We advise you to lend a digital camera to your mechanic if necessary. If repairs are required please also obtain a mechanic's inspection report with the repair shop's details so our workshop manager can contact them.

Note: If a customer does not put oil in with the fuel and they seize the engine as a result, it is not our responsibility.

In the unlikely circumstance that you receive a scooter that has a problem, we expect you to follow the procedure described here so we can authenticate your claim. If you put a complaint in the public domain before completing this procedure and receiving our assistance, we reserve the right to void this warranty and/or the guarantee below to the extent allowed by law.

Roadworthy Guarantee

When you receive your scooter, prior to registration for road use, it will undergo strict inspections by your local motor cycle service station and you will receive a certificate of roadworthiness.

These inspections are generally very thorough and if there are any issues with the scooter, they will be picked up here.

We provide you a guarantee for roadworthy requirements provided the requirements are formalised in writing by a licenced inspector within seven days after release of your scooter from customs . This guarantee covers all labour costs for repairs required for roadworthiness on the following conditions. The repairs must be done by a licenced mechanic. We reserve the right to refuse to pay part or all of a labour charge if we consider that it is over-charged or unnecessary work. You must select the "Independent Inspection" optional extra to qualify for this labour cost reimbursement.

We will also provide necessary parts to you by courier for repairs required for roadworthiness.

We will require you to provide photographic evidence of your claims and a scanned copy of the inspection report. We will then send required parts. After the repairs are completed we will require you to provide a scanned copy of the invoice from your licenced mechanic. Then we will then send you the the payment for the relevant labour costs.

We advise you to lend a digital camera to your mechanic if necessary.

We do not take responsibility for labour for repairs or assembly that may be necessary as a result of customs or quarantine inspections.

Shipping Insurance

Currently, shipping insurance covers total loss of a shipment. It is very rare that loss occurs during shipping. However, if you want it, this insurance must be requested and paid for when you place your order (see the order page). Repairs relating to damage done during shipping are not covered by this insurance.

The shipping company has insurance to cover damage to goods during shipping, and in the very rare event of damage it may be possible for us to successfully claim for the damage on your behalf. In any event we will do our best to support you.